Customer Care
At Busy Mommi, we understand that your time is valuable and priceless, so we would like to make your life easy.
How to contact Busy Mommi?
Send us an email:
info@busymommi.com
Give us a call:
1-888-542-7004
If we are unavailable to answer your call, you may leave us a message and someone will return your call as soon as possible.
Send us a fax:
732-741-0833
Send us a letter:
Busy Mommi, LLC
P.O. Box 797
Red Bank, NJ 07701
------------------------------------------------------
How to place an order?
You may place orders using our secure online system, also by calling 1-888-542-7004 or by sending a fax to 732-741-0833. Please include your credit card information, name, phone number and shipping and billing address.
------------------------------------------------------
International Orders
Busy Mommi will ship anywhere in the world.
Items will be shipped via USPS. Shipping times may vary and can take up to 14 business days. Simply select your country from the drop down list and your region, either Canada or International for all other countries. Please email info@busymommi.com if you have any further questions or requests.
Please note that the shipping rate calculated at checkout might not acurately reflect the true shipping rate for international orders. If an adjustment needs to be made, you will emailed the correct amount prior to the order shipping.
------------------------------------------------------
Order Confirmations
After ordering, you will receive an email confirmation from Busy Mommi.
------------------------------------------------------
What payment methods does Busy Mommi accept?
We are happy to accept all major credit cards as well as PayPal payments.
We also accept check and money orders. Email your order to info@busymommi.com. We will then email you an invoice which you can print out and mail along with your check or money order to:
Busy Mommi, LLC
P.O. Box 797
Red Bank, NJ 07701
USA
------------------------------------------------------
Sales Tax
A 7% sales tax will be added for orders placed by New Jersey residents and orders shipped to New Jersey.
------------------------------------------------------
What is your return & exchange policy?
Busy Mommi wants you to be happy with your purchase. If, for any reason, you would like to exchange or return your purchase, we are happy to replace it with another selection or refund the credit card used for the purchase.
Please note the following about our return policy...
1. Credit card purchases returned within 30 days will be credited back to your card minus our original shipping charges. If your item is returned after 30 days, your refund will be sent back to you in the form of a check.
2. Some products need to be returned directly to the manufacturer rather than to Busy Mommi. Kindly contact Busy Mommi for us to direct you properly.
3. Some products cannot be returned, such as nursing pads, panties, feme pads, Lanolin ointment and breast soothers.
Our Return Process
Just repack the item in its original packaging (if possible) with the packing slip and follow these simple steps:
1. Contact our customer service department by calling 1-888-542-7004 or by email at info@busymommi.com to authorize your reason for the exchange and to obtain a return authorization number. Our staff is available Monday to Friday, 9am to 5pm (Eastern Standard Time).
2.Ship the package back to:
Busy Mommi
P.O. Box 797
Red Bank, NJ 07701
------------------------------------------------------
Our guarantee to all our customers
Our products, service and customers are a very important aspect of our business. That is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely satisfied with your purchase, we'll exchange it or refund the credit card used for purchase.
------------------------------------------------------
Privacy & Security
Busy Mommi is committed to protecting the privacy of our customers and using this information responsibly. Please read below for detailed information about our privacy policy.
Privacy
Your privacy is important. Therefore, Busy Mommi's website never sells customer information to other companies or individuals. All personal information remains confidential and is used for internal purposes only.
Contact information (email, address, telephone number, etc) from the order form is used to send your orders. Financial information (credit card information) that is collected is used to bill customers for products. Busy Mommi does not store credit card information. We currently use third party companies for delivery and credit card processing for online and offline purchases. Additionally, these companies also do not retain, share or store identifiable information.
Security
Busy Mommi ensure industry proven safeguards and precautions protecting our customer’s personal and financial information when processing both online and telephone orders. When ordering online, all credit card information is highly protected utilizing the best secured server (SSL) encryption software in the industry. If you have any additional concerns with privacy or security, please contact us by email at info@busymommi.com
|
